Because you apparently did not confirm your PSL Order payment INFO (including PSL Order number) to our ORDERS Crew:

DO IT BY OPENING: TICKET

You will find all the necessary Informtion HERE: HOW TO SEND BITCOINS

Visit a local Western Union or Moneygram point. 

 - Complete a simple "Send Money" form, ask agent if you need assistance
 - You can pay with cash, a bank debit card or credit card (DO NOT USE ATM)
 - Send the amount of the total of your order (ALWAYS MARK THAT RECEIVER MUST GET USD ONLY, WE DON'T ACCEPT NY OTHER CURRENCY)
 - Choose "Cash Pickup"
 - Western Union or Moneygram will charge you a money transfer fee
 - You will be given an 10 digit reference number (WU)or 8 digits code (MG)
- Back to us and confirm payment