AGREEMENT RULES:
By confirming your order, you are indicating that you have read, understood, and fully accepted this agreement.
1. By using this website, you certify that you are at least 21 years old and possess a comprehensive understanding of all legal matters related to the use and possession of the anabolic steroids featured on this website.
2. We guarantee the quality and purity of the products we ship to be 100%.
3. You have read, understood, and fully accepted our Resend Policy.
4. You have read, understood, and fully accepted our Shipping Policy.
5. You acknowledge that you are not a law enforcement officer or affiliated with any law enforcement agency in any capacity.
6. We are not liable for the misuse of our products; it is your responsibility to conduct thorough research before and during the use of our products.
7. Please note that the colors and tints of products may vary from those shown in the website photos.
8. The contents of your shopping cart will be deleted after 1 day.
9. Any unused accounts will be deleted 2 years from the date of registration
SHIPPING POLICY
Attention UK residents: Please note that when picking up your package, you will be required to pay VAT and a handling fee (customs charge). Thank you for your understanding and cooperation.
"We are not responsible for the following eventualities"
1. Once tracking confirms that the package has landed and reached its destination, the sale is officially complete! (Finalized)
2. We are not responsible for any of the following:
- Obvious postal service errors or incorrect addresses provided by customers.
- Lost, stolen, or damaged items (damaged items may be replaced at the discretion of customer service - customers must submit full photos of the package and damaged items for review).
PSL is not responsible or liable for the treatment and care of parcels by mail carrier services. Once orders are shipped, items are in the hands of the postal services.
3. Signatures are required only for international orders.
4. Order Preparation and Shipping Timeline
- USA Domestic Shipping
Our USA Domestic Shipping process is designed to be transparent, guiding you through each stage from payment confirmation to shipment. The initial phase begins once your payment is successfully confirmed via our special form within your order history, at which point your order status will update to "Payment details was confirmed." It is important to note that the transfer of funds can take between 1 to 4 business days to clear, depending on your chosen payment method. Subsequently, once these funds have been fully credited to our account, your order status will progress to "Package preparation for shipment." This signifies the start of our processing and shipping period, which typically spans up to 5 business days. You can generally expect to receive your tracking number within your order history during this timeframe, allowing you to monitor your package's journey. Please be aware that our shipping operations do not occur on weekends, which should be factored into your estimated delivery schedule
-International Shipping (Europe and Worldwide)
Ensuring your international shipping order, whether from within Europe or worldwide, reaches you efficiently is a streamlined process designed for clarity and transparency. The journey begins with -Step 1: Payment Confirmation. Upon successful completion of your payment and its confirmation via our dedicated online form, your order status will promptly update to 'Payment details was confirmed.' Please allow 1 to 4 business days for the funds to fully transfer and reflect in our account, a timeframe that can vary depending on your chosen payment method.
Step 2: Package Preparation and Shipment commences once your payment has been successfully credited. At this point, your order status will transition to 'Package preparation for shipment,' initiating a processing and shipping period of up to 7 business days. It's important to note that the overall shipping time can fluctuate, primarily influenced by when your payment is fully processed and our designated shipping schedule. We diligently work to dispatch all orders within this 7-business-day maximum, but kindly factor in that shipping operations do not occur on weekends.
5. Estimated delivery times are as follows (carrier delivery time, not depend from us):
- Express international shipping ( from Europe to USA): 6-40 working days (from the moment we post the package). Usually it takes 16 days.
- Express international shipping ( inside Europe): 3-15 working days (from the moment we post the package).
- Express USA domestic shipping: 2-5 working days (from the moment we post the package).
Please note that delivery times are not within our control and depend solely on the national carrier.
Dear Valued Customer, PLEASE READ::
We kindly ask for your understanding that we reserve the right to ship your order after funds have been officially collected and confirmed through all channels. Please be aware that this timeline does not include automatic updates from money transfer services, as these updates are automated and may not reflect the actual manual processing time.
In the event that there are any issues with your payment, rest assured that you will be promptly notified.
Please keep in mind that our process involves multiple channel communications and confirmations, which may be affected by different time zones. This could potentially impact order status updates or create the appearance of delays. Additionally, please note that weekends are excluded from our shipping calculations, as Saturday and Sunday are not considered official business days.
Thank you for your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to contact us.
6. Shipping Fees:
- All actual shipping costs will be displayed during checkout. If you choose products from different categories, shipping costs will be combined (shipping from different warehouses).
7. We ship all orders locally to a few EU countries, utilizing only the local postal services of those countries.
8. We reserve the right not to ship multiple orders to one address simultaneously. If you require multiple orders to be shipped together, you must provide us with separate addresses for each order.
[If you insist on having multiple orders sent to one address simultaneously, we will not honor the Resend/Refund Policy.]
9. Shipping Delays (international tariffs)
We understand the frustration and growing concerns of our customers regarding shipping delays during these challenging times. The global pandemic with "tariffs" has led to understaffed sorting facilities in the US, causing unpredictability and sudden changes in postal services.
We want to assure you that we are actively monitoring the situation and providing the most up-to-date information possible. While we strive to keep you informed, please understand that tracking updates are sometimes out of our control as we rely on postal services.
It is important to note that shipping delays, backups, and irregularities with tracking updates may occur in certain geographical locations. Rest assured, we are doing everything we can to ensure your orders reach you in a timely manner.
Thank you for your patience and understanding as we navigate these challenges together.
1) Despite the challenges in the logistical supply chain, P.S.L is committed to delivering the exceptional service you deserve. Rest assured, our network is actively processing and dispatching your parcels. Please allow sufficient time for updates once a label has been created. Keep in mind that the postal service may take up to 14 days to respond to inquiries about missing items or lack of updates, but this delay should not reflect on our services. Verify this information with the postal service for confirmation.
Under our standard operating procedures, international shipping typically takes 10-14 business days on average. While domestic orders may experience slight delays occasionally, our domestic service from P.S.L is operating at full capacity. Due to the ever-changing postal shipping guidelines and other adjustments, we have revamped our shipping methods and aligned them with the SERVICE ANNOUNCEMENT ALERTS provided by USPS and other mail carriers. Please refer to the postal service website for any service announcement alerts in your area.
2) We would like to bring to your attention the potential for shipping delays brought on by these global tariffs, backups, or other irregularities with any recent purchases. The logistical supply chain is currently facing challenges due to limited transportation availability caused by ongoing labor shortages and lack of employee commitment, impacting the United States Postal Service and many other businesses worldwide.
Many large industrial businesses are temporarily storing shipments at various locations, placing strain on smaller domestic services while mail centers work to maintain operations for smaller mail deliveries and packages globally. We recommend visiting your regional postal carrier's website to stay informed about any changes that may affect your services and delivery expectations.
3) Additionally, USPS Global Express Guaranteed Services have been modified. For a comprehensive list of international and domestic updates, please refer to usps.com. The Postal Service's priority remains to move packages as quickly as possible. We continuously assess our network capacity to ensure reliable, efficient, and fast delivery service for the American public. We will keep you informed of any improvements in transportation availability and when we anticipate returning to normal service levels with global tariffs returning to normal.
If you have any questions or concerns about your recent purchase, please refer to the terms and conditions that you agreed to during the checkout process.
It is our responsibility to provide you with this information at checkout, but it is your responsibility to read and understand these terms and conditions.
RESHIPMENT / REFUND POLICY
EUROPE ----> USA:
(Effective for international orders placed after May 2nd)
WE DO NOT PROVIDE ANY OFFER IF PACKAGE FROM EUROPE WAS SEIZED AGAIN ON SAME SHIPPING ADDRESS
(in such case if you used again the address where the package was previously seized/lost , our refund/reship policy does not apply here)
We regret to inform you of some temporary adjustments to our reshipment policies within our network.
For some time we will not able be offer you one free reship from Europe warehouse to USA.
During that time we will only be able to offer you a 80% refund (from total you paid, not from total your order was) as voucher to use ONLY with next order in USA DOMESTIC warehouse.
These changes have been implemented due to the stringent regulations and tariffs impacting postal services and customs globally. We greatly appreciate your understanding during this challenging period. Thank you for your cooperation.
1. The resend/refund policy is only valid when proof of seizure is provided, such as a photo of the seizure letter.
- If the tracking status remains unchanged and no seizure letter is received after 40 days, customers can request an internal investigation with our shipping department. Our quality control team will then determine the best course of action for the order. All parties involved will communicate with the customer to approve or disapprove a refund or reshipment. Please have a new and clean shipping address ready to provide to the shipping department, as it cannot be the same address where the previous order was seized, lost, or damaged.
2. Our strict resend policy dictates that if customers fail to claim or receive their order on time, or if they provide an incorrect address, we are not obligated to offer a reshipment or refund due to incorrect shipping information. It is your responsibility to double-check your shipping details before completing your purchase. ALL SALES ARE FINAL.
- In special circumstances, we may offer a one-time courtesy resolution or favor, depending on the customer's behavior, how they approach customer service, and the terms agreed upon. In these cases, we may even provide a generous 25% discount on your next order as a kind gesture. So, keep it classy and you might just score a sweet deal on your future purchase!
3. We want to make it clear that we are not to blame for any mishaps that may occur during the shipping process. This includes any mistakes made by the postal service or if a customer provides an incorrect address. If your items are lost, stolen, or damaged (although we may consider replacing damaged items on a case-by-case basis), we kindly ask that you provide us with photos of the package and damaged items for review. Please keep in mind that once your order is in the hands of the postal service, we can't control how they handle it.
4. We have a little rule here at PSL - if you place multiple orders to the same address without confirming that you've received your previous shipment, we won't be able to offer a resend policy. This is just a precaution to ensure that you actually receive all the goodies you've ordered. After all, we care about your safety and want to make sure you get what you paid for!
Please always confirm with customer service that all addresses have received all parcels before we ship the next portion of your pending items. The more addresses you provide for larger orders, the more parcels we can ship at once. This means we can ship all your products sooner and complete your orders faster.
USA DOMESTIC:
Full one free reship offer if package not be delivered after 20 days from moment when tracking# was created. New shipping address will be needed.
EUROPE DOMESTIC:
Full one free reship offer (except for the countries listed below ) if package not be delivered after 20 days from moment when tracking# was created.
No reship/refund offer to :
Ireland, UK, Sweden, Norway, Finland, and Spain
We also not provide reship/refund for packages that are shipped form Europe to:
Canada , China ,South Korea
CLARIFICATION OF ORDER STATUSES
[status]: Payment confirmation in progress - We have received your details and are currently processing your payment. Please allow us up to 24 hours (excluding weekends and holidays) to confirm that everything is in order.
[status]: Payment details was confirmed - We have successfully received and verified your payment information. Your payment is currently being processed. Please allow 1 to 4 business days for the funds to be transferred, depending on the payment method used.
[status]: Package preparation for shipment - We are currently preparing your package for shipment. Your payment has been successfully processed, and your order has been forwarded to our warehouse for packing and shipping.
[status]: Order was shipped - Your order has been successfully shipped! A tracking number has been sent to your email and is now available in the order details section of your shop account.
Additionally, your collected points are ready for use on your next purchase.
[status]: Order split - Your order has been divided into two or more packages. The first package has already been dispatched, and the remaining items will be sent shortly to the second address you provided.
For further details, please check your email or contact our support team via ticket.
[status]: Error in payment details - This message indicates that there is an issue with your payment. To address this, we will create a support ticket containing all relevant details.
You can find this ticket in the "Tickets" section of your account.
[status]: Order was canceled - Your order has been canceled because we did not receive any payment details from you. If you would like to place a new order, please do so at your convenience.
However, if you have already sent us payment, kindly provide the payment details so we can assist you further.
LOYALTY POINTS
1. Loyalty points are not awarded for discounted products.
2. Loyalty points or vouchers created from these points are valid for 180 days; after this period, they will be deleted and cannot be recovered.