Orders
We automatically email you whenever your order status changes; please check your spam folder as well.
To view your current order status, log in to your shop account: ORDER STATUS
[status]: AWAITING PAYMENT CONFIRMATION - Order places properly.Payment details was send or will be send in 24h by mail ( always check spam). You must pay for the order and confirm the payment by opening suport ticket.
[status]: Payment confirmation in progress - We have got your details, please give us max 24h (excluding weekends and holidays) to confirm if all is ok.
[status]: Payment details confirmed - We've accepted your details, payment is processing.It may take some time to pick it. From now (by our policy) we have 6 working days to ship your order.
[status]: Package is being prepared to ship - We have your money, order was sent to warehouse to packing and shipping, soon you will get tracking # from us.
[status]: Order shipped - Means that your order has been shipped out and tracking number was sent by mail and now it's showing on your shop account in order details. Your colected points are available to use in next order.
[status]: Order was divided - Means that your order was split into 2 (or more) packages, first was already sent and next will be send shortly on your second address ( if be provided to us by you). More details you will get by mail/ticket support.
[status]:Payment error - Means that your payment has an issue , in that case we'll create a ticket with all details , ticket will show on your account in ticket section.
[status]: Order canceled - Means that your order has been canceled , we never receiverd any payment details from you, in that case just put a new order or if you sent us already money please provide paymebt details.
Please be advised that you will receive information regarding changes in your order status via email. It is important to regularly check your email inbox as well as spam folder for any updates.
In the event that payment is not confirmed or received within a specified timeframe, all orders will be automatically canceled. If you have already made a payment, please log into your account on our shop's website and navigate to your order history. Locate your order ID and click on the "Confirm Payment" button. Ensure all required information is entered accurately and confirm the payment.
Once completed, kindly await further updates from our team. Thank you for your cooperation.
Please refrain from proceeding with the current order. Instead, kindly create a new order to receive updated details. Payment is required within 2 days. Thank you for your cooperation.
If you haven't paid for your order yet, no worries! Just go ahead and create a new one and ignore the old one. Our system will automatically cancel the old order for you. If you used a voucher or points on the old order, please reach out to our customer service team and they will help restore them for you.
If you've already paid and your order status shows as "Payment details confirmed," please open a ticket and inquire with our customer service team. Just keep in mind that this may cause a slight delay in processing your order. If your order status is "Package is being prepared to ship" or "Shipped," unfortunately, we are unable to make any changes to your order. In this case, you will need to create a new order.
Due to the sensitivity of our shipping protocols, we are unable to disclose the specific methods we use to ship packages. However, when a tracking number appears in the order details, it indicates that our team has sent the package. Our process involves placing the package in a drop box, after which it is up to the efficiency of USPS workers to retrieve the parcel and input it into their system. Typically, this process takes a maximum of one day, at which point the tracking status will change to "In transit."
Unfortunately, there are instances, particularly in certain cities and states, where USPS experiences delays due to various factors such as worker shortages, illnesses, holidays, and inexperienced or lazy staff members who fail to scan packages upon retrieval from drop boxes. USPS has a high turnover rate among its employees, as evidenced by numerous complaints on their website. Despite these challenges, packages eventually make their way to USPS facilities or warehouses, where they await scanning and onward delivery to the client. In some cases, this process can take up to a week before our team intervenes and inquiries about the status, which may result in a further delay of up to 10 days.
It is important to note that in 99.9% of cases, the package is eventually located and delivered to the client. Any delays or discrepancies in tracking status are solely attributed to USPS's handling of the package, rather than our shipping practices. We understand the frustration that clients may experience when seeing the status "Shipping Label Created, USPS Awaiting Item," as it may give the impression that the package has not been shipped. Rest assured, we have indeed shipped the package, and we are committed to ensuring its safe and timely delivery to our clients. While we cannot control the speed of USPS's processing, we will do everything in our power to assist in resolving any issues that may arise during the shipping process.
Financial Transactions
Payment confirmation for your order is outstanding. To confirm, access your Order History, identify the corresponding order ID, click 'Confirm Payment' and complete the form. Your actual orders are accessible via this link: ORDERS HISTORY
Payment for your purchases can be made using various platforms such as Cash App, Exodus, Blockchain, and others. Each method has its own application or website for your convenience. Simply create an account, purchase Bitcoin, and send it to us. If you need assistance, please refer to the FAQ section of the respective platform. YOUTUBE has great examples how to get started with which ever BTC service you choose.t
It is recommended to always buy a little more Bitcoin than the total amount of your order on our website. This is because the price of Bitcoin and other cryptocurrencies can fluctuate significantly. Ensure that you have enough BTC in your wallet at the time of ordering.
Before making a purchase, add the desired products to your cart on our website and calculate the total amount including shipping costs. Purchase a slightly higher amount of BTC in USD from your crypto wallet to cover the total cost. Once you have the BTC ready to send, proceed to checkout on our website and complete the payment within minutes. We recommend sending the payment with high priority to ensure that we receive the BTC within 60 minutes, allowing the order to be automatically processed.
Hey there! Just a heads up, if your order doesn't show up within 2-3 hours (usually it's quicker), it could be because you didn't send us the exact amount of BTC we asked for at checkout, or maybe you didn't prioritize the payment and we didn't receive the BTC within 60 minutes. In those cases, our system can't create your order automatically. No worries though, just open a ticket and let us know what you ordered, including the product name, where you ordered it from (international or USA), and how many you bought.
Don't forget to include a screenshot of your payment from your wallet in the ticket. Make sure it shows the BTC amount you sent us, our wallet ID (or at least part of it), and confirmation that the payment is complete. If the hash# isn't visible in the photo, go ahead and write it out for us. It's a 64-digit confirmation number for your payment. Thanks for your help, this will help speed up the process for you!
Visit a local Western Union or Moneygram point.
- Complete a simple "Send Money" form, ask agent if you need assistance
- You must pay with cash only
- Send the amount of the total of your order (ALWAYS MARK THAT RECEIVER MUST GET USD ONLY, WE DON'T ACCEPT NY OTHER CURRENCY)
- Choose "Cash Pickup"
- Western Union or Moneygram will charge you a money transfer fee
- You will be given an 10 digit reference number (WU)or 8 digits code (MG)
- Back to us and confirm payment
We have a few ways you can pay, like PayPal, credit card, Western Union, MoneyGram, Venmo, bank transfer, crypto payments (Bitcoin), and Zelle. Some you can use right from your first order, while others you'll need to wait until after you've shipped one or two orders. Sometimes we have to turn off certain payment methods for a bit, but we'll always let you know at checkout. Oh, and if you go with Bitcoin, you'll automatically get 10% off every single order - international or local. The 10% off is a sure thing as long as you pay with Bitcoin.
All payment details can be easily accessed in the order history section of our shop. Before making a payment, we recommend checking the order details to ensure accuracy. It is important to use the most up-to-date information available to avoid any discrepancies.
Points
For each $10 spent, you will receive 1 point, translating to a $0.5 savings on your following purchase.
Total of your points you may check on your shop account here: MY POINTS
Use it in checkout, in first step in checkout you will have info how much points you have, use REDEEM option there, write how much points you want use and redeem them, points will be converted to $ and added as discount in your cart.
When your current Order have ORDER SHIPPED Status
You have 180 days to use it from moment when you order change status info SHIPPED.
If you will not use it in that time they will be canceled without possibility to restore it, you will lose your points.
For all products that are available on our shop excluding discounted products.
Inventory
Guess what? In every product details page, we include a note about where the product is shipped from! We have two main warehouse categories - one in Europe for international shipping and another in the USA for domestic shipping. This means we have two different prices for the same product, depending on which warehouse you order from. Cool, right?
We are beyond excited to share that the Carrier Oils in our EP Injectable Products Line are truly top-notch Pharmaceutical Grade MCT oil! Not only are they 100% Synthetic and Hypoallergenic, but they are also completely Clear and Transparent with no impurities. This means they are completely Infection and Contamination Proof when compounded with the right mix of solvents and hormones.
About Euro-Pharmacies oil you may also read on their site here: EURO-PHARMACIES
More details you may find also here: EP OIL
Such thing is caused low temperature and looks like on photo below, easy to fix, please red: CRASHED GEAR
It's easy, go to producer's website: EURO-PHARMACIES
and just check that our site is "APPROVED"
Well this is not typically normal, but it's certainly not out of the ordinary.
What could sometimes happen most especially during the colder seasons, and during transit with the fluctuations of temperatures going up and down, from something being inside of a train, or an aircraft or a vehicle, then being brought into a warehouse where there's different temperatures, and then brought back out into the elements all over again, with the temperatures changing the stopper in the glass vial/ and So on can sometimes shrink and swell with the temperatures.
This is on such a small, microscopic miniscule level where a slight amount of oil will come out. You'll notice there will not be the presence of the actual oil, but just a slight itty bitty residual.
Thank goodness for the viscosity of the oil getting thicker with the cold temperatures.
During the summertime this doesn't normally happen.
But it's not unheard of during the winter time.
Now regardless of the calibration with the crimping devices, This honestly can happen to just a small few out of 100's..
Now if you line up all of your products, if you look at the volume line you'll see that there's almost zero fluctuation. That's how much of a small trace comes out.
Now we're not suggesting that this is the case, but without seeing your product, without opening it or seeing the packaging, this would be the first thing that we would assume.
If you have any more questions or concerns please do not hesitate to reach out and ask.
If you happen to receive broken or damaged products, please do not hesitate to reach out to our customer service team immediately. We understand the importance of resolving this issue promptly and will work diligently to provide you with a replacement or refund in a timely manner. In order to assist you effectively, we kindly ask that you submit photos along with your order ID for our team to assess and evaluate the situation.
It is important to note that sometimes packages may experience rough handling during transit by USPS. Rest assured, your satisfaction is our top priority, and we are dedicated to delivering high-quality products and exceptional service to our valued customers. Thank you for bringing this matter to our attention.
The effectiveness of using these products will depend on your goals and experience. You can find detailed product descriptions on the ordering site below the product image. Please note that we are not medical professionals, so it is important to conduct your own research on products that align with your personal goals. Hold on don't leave yet, here's some Exciting news! You can easily connect with our live representatives on our online store. Additionally, our sales team representatives are located in various communities, ready to assist you. Don't hesitate to reach out for any help you may need!
**Disclaimer: All answers provided are intended solely for educational purposes.**
Unfortunately, we do not accept returns under any circumstances.
The occurrence of crystallization in hormonal compounds can be attributed to various factors, with cold weather and temperature fluctuations during shipping in winter being the most common culprits. It is advisable to procure the necessary compounds well in advance of the anticipated cold season, especially based on your geographical location or the shipping dispensary.
It is worth noting that even pharmaceutical testosterone cypionate can experience crystallization during transportation to pharmaceutical dispensaries in cold weather. Pharmaceutical companies often provide newsletters to inform customers about how to address this concern or request a replacement as needed. It is not uncommon for hormonal compounds to undergo crystallization.
To address this issue, simply follow these steps to reconstitute the hormonal compound into the carrier oil:
1) Place the vial in a saucer pan or pot filled with water, ensuring that the vial is submerged up to 80% of its neck.
2) Bring the water to a boil and immerse the vial in the center for a few minutes, repeating the process if necessary to break up the crystals.
3) Remove the vial and gently shake or flick the sides to release the crystals from the walls, aiding in the melting process.
4) If the issue persists, kindly open a support ticket with a photo, order ID, and you may be eligible for a replacement.
Freight Management/Shipping
All relevant details are available here: DEIVERY POLICY
Each time when we add tracking # to order details we also send mail to you with same info. Please check your mailbox / spam folder.
Also you may check it here: ORDER HISTORY
Choose order id and click details, you will find there tracking #.
Products from category : INTERNATIONAL SHIPPING are being shipped from EUROPE to ALL the countries WORLDWIDE.
Products from category : USA DOMESTIC are being shipped ONLY WITHIN the USA
This is an excellent question with a logical explanation. Updates on tracking systems can sometimes be delayed, resulting in periods where no updates are visible. Suddenly, a backlog of updates may appear, showing several processes at once. Despite the lack of updates, many individuals still receive their items. It is common for the tracking system to catch up once the items have been delivered.
These delays can be attributed to the overwhelming amount of data and processes, which may cause servers at USPS to crash. Additionally, there may be instances where workers are not updating the system as promptly as they should. However, it is important to note that historically, our customers have always received their products in a timely manner.
Overall, while tracking system delays can be frustrating, rest assured that our team is dedicated to ensuring that your items are delivered efficiently and accurately. Thank you for your understanding and patience.
Other
Our business hours vary by department due to our team being located in different time zones. However, we always have someone available to provide basic information and support. You can find numerous team associates/reps on various online forums. Additionally, we have a live chat representative app on the ordering site, available most evenings and some days, including weekends. Please note that the hours of the live chat representative may vary, so if you reach out and they are not online, they will respond to your message later, be sure to log back on and check for your response. Thank you for your understanding and patience.
At our online store, we consistently offer special promotions for our customers. To view our current promotions, simply visit our website and explore our international and domestic product lines. While browsing, you may come across items on clearance or with discounts. However, we frequently run specials and sales, so be sure to keep an eye out and regularly check our ordering site for updates.
For daily updates on our latest sales and specials, we encourage you to subscribe to our Instagram channel. Stay informed and take advantage of our promotions by following us at https://t.me/puritysourcelabs.
Stay informed and take advantage of our promotions by following us at https://t.me/puritysourcelabs.